Refund policy

Last updated: October 13, 2026

Kilo · 6746 Quebec St, Vancouver, BC V5X 0A8 · +1 604-690-6760 · hello@kilobrewer.com

Une version française de cette politique est offerte : Conditions en français.

This policy covers reservation deposits bought on this website: US$99 for Founder's Circle and US$55 for Priority Access. We don't sell machines here. The refund terms for the machine will be shown on Kickstarter before you pledge.

Nothing in this policy limits your rights under British Columbia's Business Practices and Consumer Protection Act or any other consumer protection law that applies to you.

Refunds are on request

  • Before you pledge on Kickstarter, your deposit is refundable on request. Email hello@kilobrewer.com and we refund it in full within 15 days.
  • If you don't pledge, you cancel your pledge (subject to Kickstarter's rules), or Kickstarter doesn't collect it, you can still ask for your deposit back until 60 days after the campaign ends.
  • If the campaign doesn't reach its goal, the same applies: ask for your deposit back until 60 days after the campaign ends.
  • We don't send a reminder before that deadline, so please note it: 60 days after the campaign ends.
  • Deposits not claimed within 60 days after the campaign ends are kept as support for the Kilo project and can't be refunded after that. This isn't a donation: we can't issue a tax receipt, and it doesn't give you anything beyond what your deposit already supplied (your private link).
  • Once you pledge on Kickstarter using your private reward and Kickstarter collects your pledge, your deposit becomes part of what you've paid for your machine. From then on, it's covered by the machine's refund terms on Kickstarter, Kickstarter's Terms of Use and consumer law.

The one automatic refund

If our Kickstarter campaign hasn't launched by March 31, 2027, we refund every deposit automatically, within 15 days after that date. You don't need to ask.

Other cases

  • More than one deposit: we keep the first one and refund the others in full.
  • Switching tiers: while spots remain in the other tier, we refund your current deposit in full, and you pay the other tier's deposit as a new reservation.
  • Your statutory rights: if we don't send your private link on launch day, or if we didn't give you the information or contract copy that BC law requires, you may have a right to cancel and get your money back under BC law, whatever the 60-day deadline says.

How to ask

Email hello@kilobrewer.com, ideally from the address you used at checkout, with your order number if you have it. You don't need to give a reason.

How you get your money back

  • Amount: the full deposit you paid, plus any tax charged on it. We don't deduct anything, and we absorb the card processing fee.
  • Method: to your original payment method.
  • Timing: within 15 days of your request. Your bank may take a few more days to show it.
  • Currency: deposits are charged in US dollars. If your bank converted the charge, it converts the refund at its own rate, so the amount in your currency may differ slightly.

If you paid by credit card and cancelled under BC's rules for online sales, and we don't refund you within 15 days, BC law lets you ask your card issuer to reverse the charge.

Contact

Kilo · 6746 Quebec St, Vancouver, BC V5X 0A8 · +1 604-690-6760 · hello@kilobrewer.com